Privacy Policy
Privacy Policy
Effective Date: July 1, 2024
Last Updated: June 22, 2025
At Loving Hands Wellness & Primary Care ("we", "us", or "our"), protecting your personal health information is not just a legal requirement, it's a core value. This Privacy Policy explains how we collect, use, share, and protect your personal and health information in accordance with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).
1. Information We Collect
We may collect the following types of information when you interact with our clinic, website, or digital services:
a. Personal Identification Information
- Full name
- Date of birth
- Gender
- Address
- Email address
- Phone number
- Insurance information
- Emergency contact details
- Medical history>/li
- Symptoms and diagnoses
- Lab results and imaging
- Treatment plans
- Prescriptions
- Appointment records
- IP address Location data (if you enable it)
- Device and browser type
- Form submissions
- Cookies and analytics
2. How We Use Your Information
Your information is used strictly to support your care, improve our services, and comply with the law. Uses include:
- Diagnosing and treating health conditions
- Coordinating care with other providers
- Billing and insurance claims
- Appointment scheduling and reminders
- Secure communication and telehealth
- Patient satisfaction surveys
- Operational improvements and training
- Legal and regulatory compliance
3. How We Share Your Information
We may share your information only as permitted or required by law:
- With healthcare providers involved in your care
- With insurance companies for billing purposes
- With service providers (e.g., medical labs, EHR platforms) under strict confidentiality agreements
- When legally required, such as by court order, subpoena, or public health authorities
- To protect your safety, or the safety of others in cases of emergency
4. Your Rights
As a patient, you have the right to:
- Access and receive a copy of your health records
- Request corrections to inaccurate or incomplete information
- Limit disclosures of your PHI (within legal boundaries)
- Receive an accounting of disclosures
- Request confidential communication methods (e.g., phone vs email)
- Revoke authorisations for data sharing File a complaint if you believe your rights have been violated
5. How We Protect Your Information
We maintain strict administrative, technical, and physical safeguards to protect your information, including:
- Secure electronic health record systems (EHR)
- HIPAA-compliant encryption and data storage
- Staff training in privacy practices
- Controlled access to sensitive data
- Regular audits and system updates
6. Cookies & Online Tracking
Our website may use cookies or third-party tools (e.g., Google Analytics) to understand site usage and improve performance. You can control cookie preferences in your browser. We do not track your activity across other websites.
7. Third-Party Links
Our website may include links to third-party sites or services. We are not responsible for the privacy practices of those external sites. Please review their privacy policies.
8. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in law, practice, or our services. When we do, we’ll revise the “Last Updated” date and post the changes on our website.
Need help?
Whether you have a question, concern, or just need guidance, we’re here for you. At Loving Hands Wellness & Primary Care, compassionate support is just a call away.
For enquiries, please call
(919) 646 0069
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